Senior Analyst, Real-Time Operations Lead
Gridware
IT, Operations
San Francisco, CA, USA
Posted on Mar 26, 2025
About Gridware
Gridware exists to enhance and protect the mother of all networks: the electrical grid. The grid touches everything and the consequences can be dire when it fails: wildfires burn, land is destroyed, property is damaged, and lives are lost.
Our team created an advanced sensing system to continuously analyze critical grid behavior. Utilizing high-precision sensor arrays and intelligence, our system identifies and preemptively mitigates faults. The technology has been proven with utilities to bolster safety, enhance reliability, and reduce outages. The demand for power will only increase. We protect the grid of today while we build the grid of tomorrow.
Gridware is privately held and backed by the best climate-tech and Silicon Valley investors. We are headquartered in San Francisco, California.
Team Overview
Gridware’s Real-Time Operations team is the first line of defense in monitoring the power grid for critical events. The team operates 24/7 to ensure the reliability of our expanding fleet of monitoring devices, rapidly detecting and classifying anomalies, and reporting critical events to customers. By leveraginganalyticswe continuously refine workflows, optimize decision-making, and enhance operational efficiency to scale effectively. The team plays a vital role in Gridware’s mission to create a safer, more resilient power grid.
Role Description
The Remote Operations Lead is responsible forleading a team of remote operators responsible for24/7 real-time grid monitoring, ensuring timely detection and classification of anomalies and critical grid events. The ideal candidate will have experience as a senior member or team lead in real-time operations, with a strong ability to manage multiple workflows and competing priorities in real-time. This role requires a blend of leadership, analytical experience, and technical skills to support the scaling of monitoring capabilities.
Responsibilities
- Lead the remote operations team and ensure timely response, classification, and escalation of events across the fleet
- Refine and implement standard operating procedures across the team
- Continuously train, mentor, and develop operators to enhance response capabilities
- Schedule shifts and align team capacity with forecasted high-risk periods, including extreme weather events
- Develop and track KPI’s to assess team performance, operational efficiency, and resolution accuracy
- Create dashboards to visualize and communicate remote team performance metrics
- Help foster a team culture that prioritizes staying calm under pressure
- Train in real-time operations procedures and participate in the on-call rotation as needed
- Monitor real-time data streams from the fleet, Investigate potential grid events, and report incidents to customer
- Develop standard operating procedures to ensure consistent and accurate classification of grid events
- Refine and enhance tooling for remote operator management and align with operations across the company
- Partner with the Analytics team to develop data-driven insights to optimize process efficiency
- Identify operational bottlenecks and work with the Product and Engineering teams to develop scalable solutions
Real-Time Operations
Strategy & Analytics
Requirements
- Senior or team lead experience in a real-time operational setting
- Experience working in a fast-paced, high-pressure environment
- 3+ years professional experience in data analysis
- 1+ years experience working in Python or R for data analysis
- Proficiency in SQL for querying and analyzing large datasets
- Experience in grid management and energy, clean tech, or climate technology
- Experience in time series analysis and working with sensor data
- Experience working with real-time monitoring tools like Grafana
- Experience developing dashboards in business intelligence tools like Tableau, Looker, or Power BI
Bonus
Benefits
Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees.
Commuter allowance
Company-paid training